Frequently
Asked
Questions

We’ve talked to people in your community.
Here’s what they asked.

We’ve visited the communities where we have expansion plans, and we’ve spoken to community members. Here are answers to some of the questions we’re most often asked.


About connecting to natural gas

  • My community is on the list. Am I eligible for gas service at my address?

    Search through our interactive maps for more details on where we are extending natural gas service.

  • How do I switch my furnace or appliances to natural gas?

    A Heating, Ventilation and Air Conditioning (HVAC) contractor will provide you with information on what’s involved in switching to natural gas inside your home. Enbridge Gas or one of our qualified contractors will install the natural gas supply to your home, but the HVAC will install and connect your appliances. Find a qualified HVAC contractor.

  • Is natural gas a safe energy source for use in the home?

    Modern natural gas appliances are certified to high standards and must undergo rigorous safety testing. Contractors who install natural gas appliances receive special training and are licensed by the Technical Standards and Safety Authority. Enbridge Gas is also required to inspect all appliances before natural gas is introduced into your home for the first time. For your safety, we add a product with a sulphur/rotten egg smell to natural gas so that you can easily identify a natural gas odour in the rare event of a leak. Visit our natural gas safety pages for more information.

  • What does it cost to install a natural gas pipeline to connect my home?

    Enbridge Gas will provide and install at no cost, one service line per civic address to new customers provided that:

    1. The distance between the Owner’s property line and the front wall of house/building is 20 metres or less; and
    2. The distance between the front wall of house/building and the selected meter location is 2 metres or less.

    Service and meter installation in excess of these distances will result in additional charges of $32 per metre (plus Applicable Taxes).* Call your local heating, ventilation and air conditioning (HVAC) provider first for an assessment and to submit an application for gas service.

    Enbridge Gas will assess where your HVAC has requested the meter and determine where the service pipeline can be installed.

  • When should I disconnect my current heating source?

    We recommend you wait until your natural gas service is installed and your gas meter is activated before disconnecting your current heating source. Your Heating, Ventilation and Air Conditioning (HVAC) contractor will work with Enbridge Gas to ensure your natural gas system is ready before they switch your appliances to natural gas and disconnect your other heating source.

  • Why are some areas unable to get gas service?

    In some areas, buildings are located far apart from one another and are a significant distance from a main natural gas pipeline. This can result in additional costs which may impact your decision to switch to natural gas.

  • What if my street is not included in the project map?

    During the construction, we will not be expanding to streets that are not part of the initial project. This allows us to ensure we can complete the project scope. In future years, we will continue to expand natural gas based on customer interest. Click here to learn more about making the switch to natural gas if it’s not on your street.

    In some areas, it could be difficult to access the natural gas pipelines that are underground either because of land conditions or the pipeline is too far. In these cases, we may not be able to connect home to natural gas.

About signing up for natural gas service

  • If I decide not to connect to gas this year, can I still receive gas service in the future?

    Once natural gas is available on your street, we will continue to connect customers in the subsequent years, but the community expansion incentive will no longer be available once the construction is complete.

    The community expansion incentives make it possible for you to connect to gas at a more cost-effective price. You may connect after the incentive is no longer available, but the cost will differ.

  • Are there any additional charges I should be aware of?

    New customers are charged a one-time account opening charge. This charge helps offset the cost to inspect your new gas line and set up your account. For business customers, the charge for each service may be priced separately based on the amount of natural gas used and size of your service line and gas meter.

About construction

  • As a new community expansion customer, why do I have to pay an additional charge towards the construction costs of the project? Why do customers living in other expansion communities pay for a shorter time period?

    To enable us to extend natural gas to rural areas where the cost of building the pipeline is more expensive than the revenue it generates, the province’s energy regulator—the Ontario Energy Board—has approved an additional new customer charge of 23 cents for each cubic meter of natural gas used for a limited time period. The length of time this charge remains in effect varies by community because the overall cost to serve each community differs based on things like the distance of the community from an existing natural gas pipeline. Even with this added charge, you will still save up to $1,500* a year on home and water heating by switching to natural gas.

  • How deep will the natural gas pipeline be buried?

    Enbridge Gas will meet all safety standards and codes for pipeline depth, which is no less than 0.6 metres of ground cover for the main pipelines along streets, and 0.3 metres for smaller services running from the street to individual homes and businesses.

  • Will my lawn or property be damaged during construction?

    We do our best to minimize any digging on your property. However, if there is any required digging or damage that results from the installation, we will restore and repair.

  • Where will my gas meter be located?

    In most cases, the gas meter will be installed on the side of your home. We consider the location of existing equipment, landscaping and accessibility for meter reading and servicing.

  • Will the new gas line interfere with other underground utility services connected to my home?

    For your safety, we work with our authorized partners to have critical underground services located and marked before we install your new natural gas line. In some cases, access to the inside of your home may be required to ensure the gas line will not interfere with other services, such as your sewer connection. Always ensure that any marks, flags or stakes are not moved or tampered with before we install the natural gas line.

  • How will you ensure this pipeline is safe?

    Safety is our top priority. Enbridge Gas has been safely delivering reliable and clean natural gas to homes and businesses for over 100 years. Our pipelines are designed to meet rigorous safety standards and we have an extensive pipeline integrity management program to ensure that once installed, our pipelines remain in safe operating condition.

  • How will you ensure construction of this pipeline won’t negatively impact the environment?

    We take our responsibility to manage the impacts of our operations on the environment very seriously. We meet or exceed strict government and regulatory requirements, and proactively manage environmental issues to minimize impacts to the environment in the communities where we operate.

*Annual cost and saving estimates are based on January 2017 or January 2018 fuel rates for a four-person home using 2,200 or 2,350 cubic meters (m3) of natural gas a year, depending on community, for space and water heating. Estimates include a surcharge of $0.23/m3 (see project pages for specific details) for pipeline construction costs. Estimates also include the provincial government’s Fair Hydro Plan reduction for electricity.